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Supercharge Your Support Team's Productivity

Key Benefits

⚡ Lightning-Fast Responses

🎯 Unparalleled Accuracy

📈 Effortless Scalability

💰 Significant Cost Savings

😊 Boosted Customer Satisfaction

🛡️ Privacy-First Technology

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Demo Chat with AI

Here's the demo chat with an AI that knows everything from the Tonkeeper helpdesk. You can ask anything and get an answer. You'll also see the cost of each interaction and the time it took to respond, just click on i icon on the right side of the AI response.

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How Does It Work?

RAG schema

Our system is based on Retrieval Augmented Generation (RAG) approach. This approach enhances AI responses by leveraging a robust knowledge base. Here's how it works:

  1. User Query: The process begins when a user submits a question or request.

  2. Retriever: The retriever component processes the user's query in two ways:

    • It uses the query to search for relevant information in the knowledge base.
    • It also considers related context to ensure a comprehensive search.
  3. Knowledge Base: Our extensive knowledge base stores and organizes all the information the system can access. It provides:

    • Query-specific data based on the retriever's search.
    • Related contextual information to enrich the response.
  4. Prompt Generation: The retriever compiles the relevant information and creates a prompt. This prompt includes:

    • The user's original query.
    • Pertinent data from the knowledge base.
    • Contextual information to guide the AI.
  5. AI Processing: Advanced AI model receives the carefully crafted prompt.

  6. Response Generation: The AI generates a comprehensive and accurate response based on:

    • The user's specific query.
    • The relevant information retrieved from the knowledge base.
    • The contextual guidance provided in the prompt.

This RAG approach ensures that our AI responses are not only intelligent but also grounded in up-to-date and relevant information from our extensive knowledge base.

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Even More Powerful Features

🔗 Easy Integration

🌐 Multilingual Support

🤖 24/7 Automated Support

📱 Omnichannel Compatibility

Why Choose Our System?

Don't let outdated tools hold your support team back. Upgrade to a system that evolves with your business.

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